FAQ
Welcome to our FAQ page. We've compiled answers to the most common questions our customers ask. If you need additional assistance, our team is always here to help.
SHIPPING & DELIVERY
1. How long will it take to receive my order?
Once you place your order, here's what you can expect:
- Processing Time: 2 to 3 business days
- Transit Time: 4 to 9 business days
- Total Estimated Delivery: 6 to 12 business days
Please note that these are estimates and actual delivery times may vary based on your location and other factors. For complete shipping information, visit our Shipping Policy page.
2. Do you offer free shipping?
Yes, we provide complimentary standard shipping on all orders within the United States with no minimum purchase required. For more details, please see our Shipping Policy.
3. Do you ship internationally?
At this time, we only ship to addresses within the United States. We hope to expand our shipping options in the future.
4. How can I track my order?
You can track your order status by visiting our Track Your Order page. You'll receive tracking information via email once your order ships.
RETURNS & EXCHANGES
5. What is your return policy?
We accept returns within 30 days of delivery for items that are new, unused, and in their original packaging. For complete details about our return process, eligibility, and conditions, please review our Return & Refund Policy.
6. What if I receive a defective or damaged product?
If you receive an item that is defective, damaged, or incorrect, we will replace it at no cost to you. Please contact us within 30 days of delivery, and we'll take care of everything. See our Return & Refund Policy for more information.
7. Can I exchange a product for a different size or color?
Absolutely. If you need a different size, color, or style, just reach out to our customer service team and we'll help arrange an exchange for you. Visit our Return & Refund Policy for details.
8. When will I receive my refund after returning a product?
Once we receive and inspect your returned item, we'll process your refund within 7 business days. The refund will be credited to your original payment method. You'll receive an email confirmation once the refund has been issued.
9. Do you offer warranties or guarantees on your products?
Yes, all purchases are backed by our 30-day satisfaction guarantee. If you're not completely happy with your purchase, you can return it within 30 days.
ORDERS & PAYMENT
10. Can I cancel my order after it's been placed?
Yes, you have a 24-hour window to cancel your order after placing it. To request a cancellation within this timeframe, please contact our customer support team as soon as possible. Once an order has been processed and shipped, it cannot be cancelled, but you can return it according to our return policy.
11. What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also accept PayPal, Apple Pay, Google Pay, and Shop Pay for your convenience.
ABOUT CLAIRE & EVIE
12. Where is Claire & Evie located?
Claire & Evie is a United States-based business dedicated to providing high-quality women's clothing with exceptional customer service. We ship to addresses throughout the United States.
13. Do you have a physical store I can visit?
We operate exclusively online, which allows us to offer you the best prices, widest selection, and most convenient shopping experience from the comfort of your home.
14. Can I place a bulk order for my business or organization?
Yes, we welcome bulk orders. Please contact our customer support team directly to discuss your specific needs, and we'll be happy to assist you with pricing and arrangements.
CUSTOMER SUPPORT
15. How can I contact customer support?
You can reach us through our Contact Us page or by emailing us directly at support@claire-evie.com. Our team is here to help with any questions or concerns you may have.
16. What are your customer service hours?
Our customer service team is available:
Monday to Friday: 9:00 AM to 5:00 PM (Eastern Standard Time)
We strive to respond to all inquiries within 24 hours during business days.
STILL HAVE QUESTIONS?
If you didn't find the answer you were looking for, please don't hesitate to reach out. We're always happy to help.
Contact Information:
Store Name: Claire & Evie
Email: support@claire-evie.com
Phone: +1
Company Name: SUECFA LLC
Registered Address: 103 Wichard Boulevard, Commack, NY 11725, USA